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I also had this problem with my Frigidaire Gallery fridge. I was following the instructions that Nancy from Tampa FL gave above. When we removed the mounting bracket and spiral rod assembly, we noticed a spring fell out. What we found was the E Ring Solenoid was missing. With a trip to Home Depot and the purchase of a 50 cents E Ring Solenoid (3/16 in), we now have cubed and crushed ice.
By Karen from Houston TX
I changed the silinoid . Still don't change from cruched to cubed why
I just had the same problem. Pull the ice tray out and empty the tray. look at the front of the tray where the ice will flow. I had a piece of ice stuck where the ice dispenses. The crushed ice spring was open.
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