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Call the help center number in the directions. I have had to call before and they will tell you what to do to fix your hair color.
From the hairdresser:
hello. I guess you sure do have a problem. please remember that when you use a store brand hair dye, use one or 2 colors lighter. remove 2 tablespoons of developer, the peroxide and then mix color.
I'm so sorry that women insist on dyeing/bleaching their hair. Why bother? Live with the color you have, be it brown, black, gray, etc.
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