I've recently had to log more than one customer complaint, with different companies. Here's the strategy that worked for me:
Strategic, polite and persistent customer complaints have netted me this month: anew washing-machine manual, which should arrive any day; a $35 Sears gift card, which hubby promised to spend on me rather than himself, LOL; a promise to replace outright an item I'd sent in working condition for “evaluation,” that came back broken; and a promise to repair or replace a second item, damaged due to a power outage. (Yes, it was plugged in to a surge suppressor.)
Ya gotta love companies that take customer service seriously.
By Lelia Jo Cordell from Springfield, OH
Here are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community.
Which web sites do I post dissatification with Electrolux, Tappin, Lowes Customer Service and a local repair agency? I have a less than a year old microwave that died the day before Thanksgiving and is still not fixed. I dealt with a repair company that has told Frigidaire that it has been fixed (the guy was here 5 min).
I usually check with the Better business bureau, you can register complaints with them, and they may even be able to help you resolve open issues :) good luck!
I have used most of these before:
www.planetfeedback.com/
www.epinions.com/
www.my3cents.com/
www.complaints.com/
www.ripoffreport.com/
www.fightback.com/
Here are some others:
www.rateitall.com/
www.thesqueakywheel.com/
www.screwedcentral.com/
www.reviewcentre.com/
www.holyshnikes.com/
Have you tried to contact the various businesses not just by phone but by letter? Sometimes you have to work your way up the chain of command. Be sure to be firm but civil as the poster before say. Good Luck!
www.wikihow.com/
I had a "professional company" fix my floors. Well they detroyed them instead. They refuse to fix them. I have contacted so many people. I know there has to be help somewhere. Does anyone know where I can get help? Here are a few pictures of when it started. It has gotten a lot worse since then.
Thanks.
I have in different circumstances managed to get some satisfaction by threatening companies to contact the Better Business BUreau or other organizations such as the FCC when a cell company was giving me the runaround
I sincerely feel that you need to sue them in small claims court. Figure out the $$ value of the damage (at leat $5000) and sue. YOU have a good case and mighb even be able to get a pro bono lawyer to work with you