I have tried everything over the years to make my towels soft. First was the fabric softener and dryer sheets, then the baking soda and vinegar. Although I still use the vinegar, they were still scratchy. I searched the internet for solutions and found the answer.
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I was doing two things wrong when I washed my towels, first I was putting too many towels in the washer. Second I was drying on too high a heat, set your dryer to medium heat. I have washed my towels twice since and they are a lot softer now, I'm sure on there way to being very soft.