I love my computer but must admit that I'm not savvy on it at all. I am forever coming across a problem that I don't know how to fix and having to call HP, AOL, or somebody to help me. I found I was calling lots of times over and over for the same problems. Finally I came up with an idea and it's saved me countless phone calls.
Now when I have a problem and have to call, while I'm on the phone I take detailed notes. Then when I'm done I immediately write up the problem and everything that was done to fix the problem on the computer (or hand write it, either way). I keep a notebook binder on the desk now with lots of page protectors in it. Into each page protector goes the problem and fix. Then I stick a tab on the edge with a short "label" of what the problem was.
This has saved me a lot of headaches and a lot of time. It's so much faster and easier than trying to call these companies!
By Cricket from Parkton, NC
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My laptop was out of warranty and I had an "unable to find driver for this platform" error which resulted in my laptop not starting up at all. I was so terrified because I have never backed my laptop and thought I would lose everything, not to mention I would probably have to pay money to get my laptop fixed.
Just to keep my computer maintained I downloaded AOL Computer Check Up. It's free from AOL and it takes about 2 minutes when I'm turning off the computer to clean the hard drive, cache, and all temporary internet files and cookies.
