I was wondering what internet service everyone finds is the best to use. We are looking for a new service, we have had it with AOL, not only are they expensive, but when we called to cancel their service, the customer service rep. gave us such a hassle, my husband was on the phone for 20 mins trying to get them to cancel then when he asked to speak to a supervisor, the rep. told him it wasn't a supervisor matter. Finally they cancelled the AOL. We'd like a internet service that is inexpensive and has better customer service. Thanks in advance for any advice.
I have found the local services are much more reliable, and the customer service is definitely better. I have only used 2 services in 6 years, but my sister has used several, and without exception, she had to fight with every single one to get them to stop charging her bank account after she canceled. One of them even took money out of our Mother's account after my sister had cancelled her checking account.(it was a joint account, but nonetheless they didn't have authorization. With a local service, you don't have to give them a credit card number usually, so that cannot happen. Most local services will let you stop in the office and pay by check or by cash. And if you have a problem, they are more available. The big ones will ignore your emails for help and leave you floundering. Good customer service is very important.
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