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Not sure about yours, but my front loader had a built in filter and it got clogged and wouldn't spin, opened the a little door on the front cleaned it out and works like new. I hope this helps, try calling the company and asking them what the problem could be. It could be minor and they might tell you over the phone.
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I have a Frigidaire Gallery front loading washing machine model FWT449GFS2. It will not go into the spin cycle. Can anyone tell me what the possible causes can be?
My washer is only about 5 years old. It's been great until last week, when it stopped spinning.